How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website:
https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
How do I store my vacuum?
| We advise to store the vacuum on the wall-mounted dock . To avoid bristle damage, always place attachments on the dock after use. |
How do I empty the dustbin?
| Press the release button on the side of the dustbin to empty its contents. Push the bottom of the dustbin back into place after emptying. |
How often does the dustbin need to be emptied?
| Generally, we advise to empty the the dustbin before it reaches the "MAX" line. |
How long should I charge the battery?
| Before your first use, please charge the appliance for 3-4 hours. During long periods of not being used, store the lithium battery in a cool, dry place. Ensure the battery is half-charged every 3 months (2 battery indicators glow on regular mode). |
How long can the vacuum cleaner run on a full charge?
| It can run for 12-40 mins with non-electric accessories for one battery. |
How much time does the machine take to be fully charged?
| It takes around 3-4 hours to charge to full. |
What is the noise value of this appliance?
| The lowest noise value can be 75dB(A). |
How often do I need to clean the HEPA?
| We advise to clean the HEPA every 3 months. |
