| Our APP includes the status of the Floor One such as power level, dirtiness level, battery level. The APP can also show you a performance report of your cleaning. Customer Service is able to be contacted through the APP. |
| The filter can be washed and cleaned. Please be sure to thoroughly dry the filter before placing it back in the Floor One. Extra filters are also available on the Tineco website. |
| You may find the air channel blocked indicator light blinking. A voice prompt can remind you to dump the DWT, or check for any blockages in the air channel. The Floor One automatically stops operating once the DWT is full. |
| You may find the CWT empty indicator light blinking and a voice prompt reminding you to refill it. |
| You may find the brush roller blockage indicator light blinking and a voice prompt reminding you to take out the roller to clean it. Please check the air channel if there are any blockages while the roller is out of the brush roll holder. |
| You may find that the dirty indicator light is blinking and you need to clean the air channel opening located underneath the DWT when it is removed. |
| The Floor One is designed to pick up debris like cereal and wash the floor simultaneously on hard floor surfaces. |
| Yes, you can leave the Floor One plugged in as the Floor One will stop charging once fully charged. |
| No, it doesn't. The brush works great on hard floors causing any damage to it. It is also recommended to test an area of a sensitive surface before using any accessories on it. |
| Put the machine back to the tray and plug in the charger then it will start charging and stop automatically once finished. |
| Of course, our product can easily clean pet residual dirt. Our product is also equipped with standard solution, which can easily eliminate the smell of pet residual dirt. |
