How do I know when the Clean Water Tank (CWT) needs to be refilled?
You may find the CWT empty indicator light blinking and a voice prompt reminding you to refill it.
How do I know when the brush roller is blocked?
You may find the brush roller blockage indicator light blinking and a voice prompt reminding you to take out the roller to clean it. Please check the air channel if there are any blockages while the roller is out of the brush roll holder.
How do I know when the dirty indicator light is mulfunctioning?
You may find that the dirty indicator light is blinking and you need to clean the air channel opening located underneath the DWT when it is removed.
What is the difference between the FLOOR ONE S3 and the Ifloor 3?
Floor One S3 is a smart floor washer equipped with smart functions, APP connectivity, and voice prompts. The Ifloor 3 has the same base functions as the Floor One S3 but without smart features.
How much does the Floor One weigh?
The main body of Floor One weighs 10lbs/ 4.6kg.
Does it pick up large debris like cereals, dog food, etc?
The Floor One is designed to pick up debris like cereal and wash the floor simultaneously on hard floor surfaces.
Can I use the Floor One to clean carpet?
The Floor One is designed to be used with hard floor surfaces. The Floor One should not be used on carpets.
Is it ok to leave the unit plugged into the charger after it is fully charged?
Yes, you can leave the Floor One plugged in as the Floor One will stop charging once fully charged.
Does the brush scratch surfaces or dull floors?
No, it doesn't. The brush works great on hard floors causing any damage to it. It is also recommended to test an area of a sensitive surface before using any accessories on it.
How do I charge the battery pack?
Put the machine back to the tray and plug in the charger then it will start charging and stop automatically once finished.
What is the difference between Floor One and other floor wash cleaners?
Tineco Floor One is the first smart floor washer which automatically detects how dirty the floor is and applies the appropriate amount of detergent, water, roller pressure and suction power to ensure the perfect hard floor clean every time.
What kind of floors it can be used on?
The Floor One can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors.
Can this be used for dry vacuuming? Can you just vacuum without using water?
The Floor one can be used without water for dry vacuuming. Ideally you would want to use the Floor One with solution and water to automatically adjust solution and clean water flow to ensure an ideal cleaning result.
Can you use a third party cleaning solution?
It is not recommended to use a third party cleaning solution because the floor washer is designed to be used with the Tineco Cleaning Solution to optimize the amount of bubbles that are produced with cleaning solutions. Third party solutions can cause an over abundance of bubbles when cleaning that could fill up the Dirty Water Tank within minutes of use.
How noisy is the floor washer?
The floor washer produces up to 78dBA of sound.
What is the suction power of the floor washer when sucking up water and debris?
Suction power for the floor washer ranges from 15-30AW (Air Watts) depending on how dirty the floor is.
How long can the floor washer run on a full charge?
The Floor One has a Lithium-ion 21.6V 4000mAh battery that allows it to run 25-35 minutes depending on how often the floor washer is running on max power.
How much time does the Floor One take to be fully charged?
The Floor One takes around 4 hours to charge to full.
What are the Clean Water Tank and Dirty Water Tank capacities?
The Clean Water Tank capacity is 0.6L. The Dirty Water Tank capacity is 0.5L.
Does the water have to be at a specific temperature for cleaning?
The temperature can be between 41°F ~ 140°F （5°C ~ 60°C). Typically normal tap water is fine to use for cleaning. Please do not use hot water as this can cause internal damage to the pipes in the Floor One.
Can you adjust the flow of water coming out?
The Floor One will automatically adjust the solution and clean water flow to make sure you have the ideal cleaning experience. You can adjust the water flow to maximum by entering MAX mode when cleaning. This will set the flow to maximum for when you have a tough cleaning situation.
Does this unit suck up animal hair?
The unique brush roll can help to remove animal hair and suck it into the Dirty Water Tank.
Does animal hair get wrapped around roller?
Normally this does not happen because the brush roller diameter size is big enough so it can avoid getting tangled. If there is a tangle, just remove the brush roller from its holder and use the cleaning tool to remove the hair tangle from the brush roller.
Can use bleach in the machine to clean floors?
We would not recommend using bleach in this machine as it could damage the machine.
How much does the product weigh?
The product weights about 9.5 lbs.
How long is the warranty?
The warranty lasts 2 years.
How long does the battery last for?
The Floor One S3 can work for 35 minutes under Auto mode. The battery time may vary depending on the environment the Floor One S3 is being used on.
What are the functions included in APP?
Our APP includes the status of the Floor One such as power level, dirtiness level, battery level. The APP can also show you a performance report of your cleaning. Customer Service is able to be contacted through the APP.