PURE ONE Station 5 Product Support: Detailed Guide and FAQs

Be the first to know!

Troubleshooting

FAQs

Instruction Manuals

Product Care

Support Policy

App Downloads

Troubleshooting

FAQs

How do I claim warranty, if there's quality problem?

Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.

What is Tineco's warranty policy?

Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.

How to switch the language of Clean Station?

Press the prompt button for 5s, and when you hear the voice means it is successed.

What does warranty include?

Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.

How is Tineco pronounced in English?

Tineco is pronounced “tin-co” in English

How to store the battery if not use the device for a long time?

If not using the device for a long time, we suggest charging the battery at least 50% every 3 months and put the battery in a cool and dry place. Suggest environment is 39.2°F (4℃)-102°F(40℃).

Instruction Manuals

Product Care

Here is Videos to help you.

Register My Product

2-Year Warranty

Cost free, worry free.
Repair service or replacement for
in-warranty issues.
Free Shipping Replacement

Free shipping for all warranty
replacement with guaranteed
delivery time.
Exclusive Deals & Offers

Receive special offers, exclusive
discounts, and more.

Customer Service Hotline

Caring assistance, speedy responses,
and professional technical support.
First to Know & Try

Sit in the front row for the latest
product news, testing, and reviews.
Maintenance Tips

Exclusive tricks and tips to better
maintain Tineco products.