Support for FloorWasher Homekit 6 Series

Troubleshooting

FAQs

What is the voltage of the charger? Can you use a different charger?
The Tineco Floor One uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery.
How much solution are you supposed to use for cleaning?
Using the cap of the solution bottle, fill one cap worth of solution and pour into the Clean Water Tank. Fill up the Clean Water Tank with clean water up to the Max line. 
Where should you store the Floor One?
We advise to store the Floor One on the storage tray that is provided with the Floor One. The storage tray allows the self-cleaning function to work more easily as the tray was designed to fit the head of the Floor One.
What are the Clean Water Tank and Dirty Water Tank capacities?
The Clean Water Tank capacity is 0.85L.  The Dirty Water Tank capacity is 0.72L.
Does the water have to be at a specific temperature for cleaning?
The temperature can be between 41°F ~ 140°F 5°C ~ 60°C). Typically normal tap water is fine to use for cleaning.  Please do not use hot water as this can cause internal damage to the pipes in the Floor One.
Can you adjust the flow of water coming out?
The Floor One will automatically adjust the solution and clean water flow to make sure you have the ideal cleaning experience. You can adjust the water flow to maximum by entering MAX mode when cleaning. This will set the flow to maximum for when you have a tough cleaning situation.

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