FLOOR ONE S5 STRETCH Extreme Product Support: Detailed Guide and FAQs

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Troubleshooting

FAQs

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Troubleshooting

FAQs

How do I claim warranty, if there's quality problem?

Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.

How much time does the Floor One take to be fully charged?

The Floor One takes around 4.5 hours to charge to full.

What are the Clean Water Tank and Dirty Water Tank capacities?

The Clean Water Tank capacity is 0.85L. The Dirty Water Tank capacity is 0.72L.

What does warranty include?

Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.

What is the voltage of the charger? Can you use a different charger?

The Tineco Floor One uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery.

How much solution are you supposed to use for cleaning?

Using the cap of the solution bottle, fill one cap worth of solution and pour into the Clean Water Tank. Fill up the Clean Water Tank with clean water up to the Max line.

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