Support for FLOOR ONE S3

Troubleshooting

FAQs

How do I know when the Clean Water Tank (CWT) needs to be refilled?
You may find the CWT empty indicator light blinking and a voice prompt reminding you to refill it.
How do I know when the dirty indicator light is mulfunctioning?
You may find that the dirty indicator light is blinking and you need to clean the air channel opening located underneath the DWT when it is removed.
How much does the Floor One weigh?
The main body of Floor One weighs 10lbs/ 4.6kg.
How do I know when the brush roller is blocked?
You may find the brush roller blockage indicator light blinking and a voice prompt reminding you to take out the roller to clean it. Please check the air channel if there are any blockages while the roller is out of the brush roll holder.
What is the difference between the FLOOR ONE S3 and the Ifloor 3?
Floor One S3 is a smart floor washer equipped with smart functions, APP connectivity, and voice prompts. The Ifloor 3 has the same base functions as the Floor One S3 but without smart features.
Does it pick up large debris like cereals, dog food, etc?
The Floor One is designed to pick up debris like cereal and wash the floor simultaneously on hard floor surfaces.

Instruction Manuals

FLOOR ONE S3 Instruction Manual EN FLOOR ONE S3 Warranty EN

Product Care

Here is Videos to help you.

How to Use How to Maintain

View More

Register My Product

  • 2-Year Warranty

    Cost free, worry free.
    Repair service or replacement for
    in-warranty issues.

  • Free Shipping Replacement

    Free shipping for all warranty
    replacement with guaranteed
    delivery time.

  • Exclusive Deals & Offers

    Receive special offers, exclusive
    discounts, and more.

  • Customer Service Hotline

    Caring assistance, speedy responses,
    and professional technical support.

  • First to Know & Try

    Sit in the front row for the latest
    product news, testing, and reviews.

  • Maintenance Tips

    Exclusive tricks and tips to better
    maintain Tineco products.

Register Now

Accessories

Tineco Store

Support Policy

Welcome to Tineco warranty page and you can process warranty requests

Learn More

App Downloads

Where to download my Tineco App?

Android iOS
Can't Find What You're Looking For?
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Be the first to know!
Receive exclusive deals, special offers, cleaning tips, news, and more.